Terms of Service

By accessing nabilsemaan.com or by using Social Intelligence OS, you agree to these Terms of Service. If you do not agree to them, do not use the website or the Service.

If you are agreeing on behalf of an organisation, you confirm that you have authority to bind that organisation, and “you” in these terms means that organisation.

These terms should be read together with the Privacy Policy, which forms part of the agreement between us.

This website and Social Intelligence OS are operated by Nabil Semaan (the “Operator”). References to “we”, “us” and “our” in these terms mean the Operator.

Social Intelligence OS is a product developed and operated by the Operator. It is not presented as a separately incorporated company, and no corporate registration details are asserted on this site.

Social Intelligence OS is a social media management, content intelligence, analytics and workflow platform developed by Nabil Semaan.

In broad terms, the Service is designed to support the following, subject to the capabilities actually enabled for a given workspace:

• Ingesting content and deriving structured understanding from it.
• Preparing creative outputs such as clips, subtitles and platform-specific variants.
• Planning campaigns, content pillars and calendars.
• Applying roles, permissions and approval workflows to what a team does.
• Publishing to connected social accounts under human authorisation.
• Measuring performance with explicit evidence states.
• Handling public comments through a governed workflow, where a provider supports it.
• Producing client-ready reports that preserve the provenance of their evidence.
• Recording creator and usage rights, and validating them at publishing time.

This website itself is informational. It offers no account, no login and no transaction.

You must be old enough to form a binding contract in your jurisdiction, and old enough to hold accounts on any social platform you intend to connect.

The Service is intended for business and professional use. It is not offered to, or designed for, children.

Where the Service provides accounts, you are responsible for the accuracy of the information you give, for keeping your credentials confidential, and for activity carried out under your account.

• Do not share credentials, and do not allow anyone to use your account as if they were you — approvals recorded against your identity are treated as yours.
• Workspace administrators are responsible for the membership, roles and permissions they grant.
• Tell us promptly if you believe an account or a connection has been compromised.

The Service can connect to third-party social accounts through each provider's official authorisation process. By connecting an account you confirm that you are entitled to do so and to authorise the actions you subsequently request.

• Only the permissions you grant are used, and only to provide the functionality you have asked for.
• You remain bound by the terms and policies of each connected platform, and are responsible for complying with them.
• You may disconnect an account at any time to prevent future access through that connection.
• A provider may revoke, restrict or expire access independently of us.

Actions that reach outside the Service — publishing to a connected account, replying publicly, and comparable outward-facing operations — are governed actions. They require an explicit human authorisation from someone holding the necessary permission.

• An authorisation is bound to the specific payload authorised. Material changes to that payload invalidate the authorisation and require a fresh one.
• An approval does not override machine validation. Where a platform-level or rights-level check fails, the action is refused regardless of who approved it.
• Separation of duties may require that the person who authorises an action is not the person who prepared it.

You are responsible for the actions authorised from your workspace, including those authorised by members you have granted permission to.

“User content” means anything you upload, create, import or publish through the Service, together with material derived from it, such as transcripts, analyses, clips and drafts.

You are responsible for your user content: for its accuracy, for its lawfulness, and for the consequences of publishing it.

You retain ownership of your user content. Nothing in these terms transfers ownership of it to the Operator.

You grant the Operator a limited, non-exclusive licence to host, store, reproduce, process, transmit, adapt and display your user content strictly to the extent necessary to provide the Service to you — including to transcribe, analyse, render, prepare and publish it as you direct, and to produce the reports you request. This licence exists to run the Service and for no other purpose, and it ends when the content is deleted, subject to the retention rules in the Privacy Policy.

You are responsible for ensuring you have the rights, licences, consents and permissions required for content you upload, modify, publish or promote. This includes rights in music, footage, images, trade marks and the likeness and voice of any person appearing in the content.

Where the Service is used with creator or user-generated content, it provides tools to record creators, request permission, describe the scope of what was granted, and validate that scope when content is published.

• Recording a right in the Service is a record of what you obtained; it is not the Operator's confirmation that the right is valid.
• Organic use and paid promotion are treated as distinct scopes, and a permission that covers one does not automatically cover the other.
• Permissions may carry an expiry, and may be revoked.
• Validating rights at publishing time is a safeguard, not a substitute for obtaining proper permission in the first place.

Responsibility for holding valid permission rests with you.

Parts of the Service are AI-assisted. Depending on the features enabled, this may include transcription, content analysis, planning and storyboarding, drafting of copy and captions, recommendations, and assistance in preparing reports.

AI-assisted features may rely on third-party model providers, which process content under their own applicable terms and under the configuration selected for the Service. This is described further in the Privacy Policy.

AI output may be incomplete, inaccurate or unsuitable for a particular purpose. It carries no authority of its own within the Service, and it never substitutes for the human authorisation required before a governed external action is carried out.

Transcription and automated analysis in particular should be treated as an aid to review, not as a verified record.

You are responsible for what is published from your workspace, including compliance with:

• The rules and policies of each platform you publish to.
• Advertising, disclosure and sponsorship rules applicable to your content.
• Intellectual property rights and the terms of any licence you rely on.
• Data protection and privacy law applicable to the people who appear in or are identified by your content.
• Any sector-specific regulation applicable to your organisation.

The Service provides validation and approval mechanisms to help you exercise that responsibility. It does not assume it on your behalf.

As a result, a capability that is available today may become restricted or unavailable, and the Operator cannot guarantee continuity of any provider-dependent feature.

• Some integrations require platform review, approval or activation before they can be used.
• Available capabilities depend on the provider, the account type, the permissions granted and the level of API access held.
• Rate limits, quotas and eligibility rules are set by the provider.
• Where an integration is not activated, the Service may operate in a demonstration or simulated mode, which is labelled as such.

Analytics presented by the Service originate from the connected platforms and are subject to their definitions, their processing delays and their corrections.

• Metrics are only as complete as the provider's API makes them.
• Where a value is unavailable, it is recorded and presented as unavailable — never silently as zero.
• Figures may be restated by a provider after the fact.
• Assessments derived from an account's own history are indicative, not definitive.

The Service makes no promise about the reach, engagement, growth, conversion or commercial outcome of any content published through it.

Platform distribution is determined by the platforms themselves. Recommendations produced by the Service are informed suggestions, not predictions of result.

Where the Service is used to produce reports for your own clients, you are responsible for what you present to them and for any commitment you make on the strength of it.

• Report snapshots are immutable records of the figures and evidence at the time of production.
• Each report carries the provenance of its evidence, including whether it was live, simulated or mixed.
• Simulated evidence must not be presented to a client as live performance evidence.
• Once a report has been downloaded or exported, it cannot be recalled.

Use the Service lawfully, honestly, and in a way that respects the platforms it connects to and the people whose content it handles.

• Connect only accounts you are entitled to connect.
• Publish only content you hold the necessary rights and permissions for.
• Respect the terms, rate limits and automation rules of each connected platform.
• Keep the distinction between simulated and live evidence intact in anything you present to a third party.

You must not use the Service to:

• Breach the terms, policies or automation rules of a connected platform.
• Publish unlawful, infringing, defamatory, deceptive or harassing content.
• Impersonate a person or organisation, or misrepresent an affiliation.
• Operate coordinated inauthentic behaviour, engagement farming, spam or artificial amplification.
• Access accounts or data you are not authorised to access, or attempt to circumvent permission, approval or rights controls.
• Scrape or otherwise obtain platform data outside the official authorisation and API mechanisms.
• Present simulated results as live performance evidence.
• Interfere with the integrity, security or availability of the Service, or attempt to gain unauthorised access to it.
• Reverse engineer the Service except to the extent that restriction is prohibited by law.

The Service, this website, and the software, design, text and branding that make them up are owned by the Operator or licensed to the Operator, and are protected by intellectual property law. Nothing in these terms grants you rights in them beyond the right to use the Service as permitted.

Third-party names, logos and trade marks referred to on this site — including those of social platforms — remain the property of their respective owners. They are used only to identify those platforms, and their use does not imply endorsement, partnership or certification.

The Service relies on third-party infrastructure, model providers and social platforms. Your use of a connected platform is governed by that platform's own terms, and the Operator is not responsible for its acts, omissions, availability or decisions.

Links from this website to third-party sites are provided for convenience and do not imply endorsement.

The Service is under active development. Features may be added, changed, restricted or withdrawn, and maintenance may cause interruption.

No specific level of availability is promised in these terms. Where a service level has been agreed separately in writing, that agreement governs.

You may stop using the Service at any time, disconnect connected accounts, and request deletion as described on the Data Deletion page.

Access may be suspended or terminated where it is reasonably necessary to do so — for example in response to a breach of these terms, a risk to the security or integrity of the Service, a requirement imposed by a platform or by law, or non-payment where fees apply.

Where circumstances reasonably allow, notice will be given and an opportunity to remedy offered before access is terminated.

Deletion requests are handled as described in the Privacy Policy and on the Data Deletion page.

Certain records may be retained after deletion where reasonably necessary for security, fraud prevention, audit, dispute resolution, legal obligations or as evidence of a historical authorisation or right. Where that applies, it will be explained on request.

Material already published to a platform, and files already downloaded or exported, cannot be recalled by the Operator.

To the fullest extent permitted by law, the Service and this website are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement.

In particular, no warranty is given that the Service will be uninterrupted or error-free, that AI-assisted output will be accurate or suitable, that provider-dependent features will remain available, or that analytics obtained from a platform will be complete or correct.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, and nothing removes rights you have under mandatory consumer-protection law.

To the fullest extent permitted by law, the Operator is not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill, data, business or anticipated savings, however caused.

To the fullest extent permitted by law, the Operator's total aggregate liability arising out of or in connection with the Service, in any twelve-month period, is limited to the greater of the amounts you paid for the Service in that period, or one hundred units of the currency in which the Service is charged.

These limits apply to all claims, whether in contract, tort, statute or otherwise, and apply subject to the final paragraph of Disclaimers.

You agree to indemnify the Operator against reasonable losses, damages and costs, including reasonable legal fees, arising from a third-party claim that results from:

• Your user content, or content published from your workspace.
• Your lack of the rights, licences, consents or permissions required for that content.
• Your breach of these terms or of a connected platform's terms.
• Your unlawful use of the Service.

This obligation does not apply to the extent the claim results from the Operator's own breach, negligence or wilful misconduct. The Operator will notify you of any claim covered by this section without undue delay, and will not settle it without your consent, such consent not to be unreasonably withheld.

These terms, and any dispute or claim arising out of or in connection with them, are governed by the law applicable at the Operator's principal place of business, and the courts of that place have exclusive jurisdiction.

The Operator's principal place of business is not published on this website. It will be confirmed on request to anyone with a legitimate need for it — write to contact@nabilsemaan.com.

If you are a consumer, this section does not deprive you of the protection of mandatory provisions of the law of your country of residence, and it does not remove your right to bring proceedings there where that law allows.

Before commencing proceedings, both parties agree to attempt in good faith to resolve the dispute by discussion.

These terms may be updated as the Service develops. The effective date at the top of this page reflects the version currently published.

Where a change materially affects your rights or obligations, reasonable steps will be taken to bring it to your attention. Continuing to use the Service after a change takes effect indicates acceptance of the updated terms.

Questions about these terms, and other legal or service correspondence, can be sent to contact@nabilsemaan.com.

• Product support — support@nabilsemaan.com.
• Privacy, data and deletion requests — privacy@nabilsemaan.com, as set out in the Privacy Policy and on the Data Deletion page.

All channels are listed on the Contact page.

Operator: Nabil Semaan · Website: https://nabilsemaan.com (opens in a new tab)